Terms & conditions
Our Payment Cancellation Policy
We're very sorry, but once a payment has been submitted, we are unable to process a cancellation. However should you no longer require your books once the payment has been submitted, please refer to our returns policy below.
Our Returns Policy
If you are not completely satisfied with your purchase, you may return it to your distributor in its original condition within 21 days of receipt. Your distributor will return with a full refund or replacement book of the same value. Our refund guarantee is in addition to your statutory rights and does not affect them in any way.
Our ordering restrictions on books
The Book People Ltd sells directly to the public only. We do not offer any books for third party re-sale.
Site Content
We endeavour to keep all information on our site both current and accurate, however on occasion this is not always possible and cannot be guaranteed.
Please be aware that the functionality of our site may from time to time be affected or suspended temporarily whilst necessary repairs and updates are completed. We will make every effort to ensure these occasions are as brief and infrequent as possible.
Acknowledgement of your Order
Once your payment has been submitted, we will notify you via email to confirm receipt of your payment. If you do not receive this confirmation email within 12 hours, please call our Customer Services Team on 0845 606 4210, alternatively, email us at feedback@tbp.co.uk
Children
Some of our products are aimed at children, however these are not for purchase through the website by children and must only be purchased by adults. Persons under the age of 18 may only use the site under supervision of a parent or guardian.
Here at the Book People we are opposed, on principle, to censorship, and on that basis will not rule out books that contain difficult topics or those that describe lifestyles at odds with our own. We endeavour to offer a wide choice of books, suitable to all readers, and will aim to accurately convey any potentially offensive content. However, we recommend that all purchases intended for children are thoroughly vetted by the parent/guardian before use with or by children.
Your Conduct
By using tbp.co.uk or entering into correspondence with The Book People, you accept full responsibility for all data and electronic communications sent from your computer to us.
This website must not be used for any of the following:
- Fraudulent purposes, or in connection with any unlawful activity
- To send, use or reuse any material that is offensive, abusive or indecent
- To send, use or reuse any material that is in breach of copyright, confidence or privacy
- To send or use correspondence containing or in the nature of viruses, chain letters, mass mailings or spam
Copyright
All content on this site including text, graphics, logos, images, and software is the property of The Book People and its affiliates, and is protected by the UK & International copyright laws.
Governing Laws
These terms & conditions are governed in accordance with the laws of England & Wales.